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REFUND AND RETURN POLICY

Last updated: July 28, 2026

We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

1. RETURNS
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale

3. REFUNDS
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

4. LATE OR MISSING REFUNDS
If you haven't received a refund yet, please check your bank account, then contact your credit card company. If you've done all of this and still have not received your refund, please contact us.

5. EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

6. SHIPPING COSTS FOR RETURNS
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

7. CONTACT
For return or refund inquiries, please contact us at:
Email: support@fenicia.store
Address: 10 Gimbal Way, Alkimos, Western Australia 6038, Australia